Aspenti Health combines compassionate treatment with state-of-the-art technology to provide life-changing services that empower our patients and drive the best possible care. We understand that initial appointments can be unsettling, especially if you are unsure what to expect. Our Client Care Assistants will treat you with dignity and respect, while they explain and assist you with the details of your visit. Below are frequently asked questions and answers which hopefully will help you feel more prepared and comfortable during your time with us.
When I come in for my test, does someone have to watch the collection process?
Do I need paperwork from my doctor?
My counselor sent me here. What do I need to do?
What are the hours that you are open?
What is the Color Line™?
What is the phone number for the Color Line?
Why is my color called so often? This is my second time this week.
What is the website for the Color Line?
Is there an application ("phone app") to select my Color Line?
When will the results of my test be available?
Screening results, also known as preliminary results, are available within 24 hours from the time the patient specimen arrives in the laboratory and are typically reported the same day as arrival. Confirmation results are generally available 2 to 3 business days after having received the patient specimen in the lab.
What is the difference between a screening test and a confirmation test?
A screening test is designed to focus on the class of drugs qualitatively and semi-qualitatively. A confirmation test is usually performed using techniques that allow each substance to be uniquely identified and in a quantitative manner.
Can I call the lab directly to get the results of my tests?
Due to privacy regulations, laboratory personnel are prohibited from discussing results over the phone. Results of the tests are available through your provider or they can be requested through the patient service center as outlined above.
Am I able to use my own insurance?
Do I need to pay out of my pocket for this service?
What is the cost for the test?
For self-pay patients, $80 for a drug screen which tests up to 23 drug panels $120 for 1-7 confirmations.