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Patient Drug Testing FAQs | Aspenti Health™

Patient Drug Testing FAQs | Aspenti Health™

Patient FAQs


Aspenti Health combines compassionate treatment with state-of-the-art technology to provide life-changing services that empower our patients and drive the best possible care. We understand that initial appointments can be unsettling, especially if you are unsure what to expect.  Our Client Care Assistants will treat you with dignity and respect, while they explain and assist you with the details of your visit. Below are frequently asked questions and answers which hopefully will help you feel more prepared and comfortable during your time with us.

Collection Protocol


When I come in for my test, does someone have to watch the collection process?

That will depend on the preference of your provider/agency sending you for testing.  We do not decide whether the test is observed or unobserved. Please check with your provider/agency before you come, so you will know what to expect. If the test is observed, please know that our Client Care Assistants are trained health-care professionals dedicated to supporting our patients with respect and compassion.  It is the policy of Aspenti Health™ to provide a Client Care Assistant of the same gender that a patient identifies him or self to be.

Do I need paperwork from my doctor?

Yes.  Your doctor will authorize the specific testing needed by providing TPP (Treatment Plan Profile) paperwork.  The TPP will be sent to us by your provider prior to your appointment.

My counselor sent me here. What do I need to do?

Before you come, please ensure that your medical provider has authorized this testing.  In order to serve you, we will need the TPP (Treatment Plan Profile) from your provider.

What are the hours that you are open?

It will vary by each patient service center site.  Hours of each site can be found on www.aspenti.com/patients or by calling (888) 378-4645 or (802) 863-4105.

What is the Color Line™?

The Color Line is a system used to help patients and providers know what days to have collections performed.

What is the phone number for the Color Line?

The 5-day Color Line phone number is: 855-336-1208 The 6-day Color Line phone number is: 844-312-3368 The 7-day Color Line phone number is: 844-313-9068

Why is my color called so often? This is my second time this week.

The color selection system is randomized and is not a set day each week.  This is why it is so important to either call the color line phone or check the color line website each day to learn when your color is selected.

What is the website for the Color Line?

The 5-day Color Line website is: www.mycolorline.com The 6-day Color Line website is: www.colorline6.com The 7-day Color Line website is: www.colorline7.com

Is there an application ("phone app") to select my Color Line?

No.  Use of the Color Line and color choices for patients are determined by your provider.

When will the results of my test be available?

Screening results, also known as preliminary results, are available within 24 hours from the time the patient specimen arrives in the laboratory and are typically reported the same day as arrival. Confirmation results are generally available 2 to 3 business days after having received the patient specimen in the lab.

What is the difference between a screening test and a confirmation test?

A screening test is designed to focus on the class of drugs qualitatively and semi-qualitatively. A confirmation test is usually performed using techniques that allow each substance to be uniquely identified and in a quantitative manner.

Can I call the lab directly to get the results of my tests?

Due to privacy regulations, laboratory personnel are prohibited from discussing results over the phone. Results of the tests are available through your provider or they can be requested through the patient service center as outlined above.

Billing


Am I able to use my own insurance?

Yes. Please bring your insurance card with you and present it at your check-in.

Do I need to pay out of my pocket for this service?

If you are referred by a medical professional who has an account with us and you have insurance, then there is no need to worry about paying at time of service.  Depending on your income, you may qualify for our FAIR (Financial Affordability in Recovery) program. Please inquire at our Patient Service Center

What is the cost for the test?

$80 for a drug screen which tests up to 23 drug panels $120 for 1-7 confirmations

Results


When will the results of my test be available?

Results for screens (either a positive or negative result) are typically available within 24 hours.  Results for confirmation testing, a more advanced test able to determine the quantity of each drug present, are available within 3-5 days.

Can I see the results of my tests?

Yes.  By signing the requisition for each collection, you are able to receive your results.  However, some providers/agencies do require a waiting period before results can be released.  Please check with you provider/agency so you will know when you can receive the results.

How do I get the results of my tests?

First, we will need proof of identity before releasing any information.  This is to ensure the confidentiality of our patients. Once identity is confirmed, we can provide you with your results by email, fax, or regular mail.  You can also receive a paper copy from your Client Care Assistant. For privacy reasons, we cannot, unfortunately, provide test results to you over the phone.

Can I call the lab directly to get the results of my tests?

Due to privacy regulations, lab personnel are prohibited from discussing results over the phone.  Results of the tests are available through your provider or they can be requested through the patient service center as outlined above.

What is the difference between a screening test and a confirmation test?

A screening test is designed to be qualitative, that is, the result is given as positive or negative. A confirmation test is usually performed using techniques that allow each substance to be uniquely identified and in a quantitative manner.